Frequently asked questions
The essentials before you book.
- Why do travelers choose Transekur?
- Travelers rank us #1 for transportation in the Dominican Republic on Tripadvisor, with a 5.0 rating across 18,757 reviews. We have held the Tripadvisor Travelers' Choice award every year since 2016. Private vehicles, flight monitoring and a fixed confirmed quote before you pay.
- Is the transfer private?
- Yes. The vehicle is exclusively yours, with no shared rides and no extra stops.
- What happens if my flight is delayed?
- We monitor every inbound flight and adjust your pickup to your actual arrival. Your driver waits at the airport for up to 2 hours after landing at no extra charge.
- Where do I meet my driver?
- You receive the exact confirmed meeting point before you travel. Look for your driver holding a tablet with your name on it.
- Can I book for a group?
- Yes. Our fleet runs from SUVs up to a 50-passenger bus, so any group can travel together.
- How do I pay?
- Securely online by card when you book — your quote is confirmed before you pay.
- Do you provide child seats?
- Yes. Child seats are US$5.00 per trip — add them during booking with your child's age and approximate weight.
- What's included on board?
- Airport pickups include cold bottled water, soft drinks and cold towels. Return trips include Wi-Fi and complimentary water or soda.
- Is Transekur licensed and insured?
- Yes. We are authorized by INTRANT, the Dominican Republic's ground transportation authority, carry commercial passenger liability insurance, and are members of the Asociación de Hoteles de La Romana y Bayahibe.
- What if I land in the middle of the night?
- Nothing changes. We operate around the clock, your quoted price is the same at 3am as at 3pm, and it is confirmed before you pay — there is no night surcharge and no curbside renegotiation. Flight monitoring means a delayed or rescheduled arrival simply moves your pickup.
- How do you decide which vehicle my group gets?
- By your passenger count and your luggage, both of which you tell us during booking. Our fleet runs from SUVs and Sprinter vans up to a 50-passenger bus, so a group travels together in one vehicle whenever the count allows, rather than being split. Tell us about golf bags, strollers, surfboards or wheelchairs and we size up accordingly.
- What is the cancellation policy?
- Full refund when you cancel 14 or more days before pickup. From 13 days down to 48 hours: 50% refund, or a 100% credit valid for one year. Inside 48 hours: non-refundable.