Questions, answered
Everything travellers ask us most often, from how the meeting point works to what happens if a flight is delayed. If your question is not here, contact our team — we answer around the clock.
Booking
- How do I book a transfer?
- Enter your pickup, destination, date and party size in the booking wizard on this site. You will see the vehicle classes that fit your party with one fixed price for each, and you complete the reservation and payment in the same place. Confirmation is instant.
- How far in advance should I book?
- As early as your flights are confirmed. Availability in high season, at holidays and during large events is limited, and booking ahead also gives our dispatch team time to build your trip into the day's plan.
- Is the price per person or per vehicle?
- Per vehicle, per leg. The vehicle is exclusively yours, so the price does not change with the number of passengers as long as your party fits the vehicle class you booked.
- Can I book the return trip at the same time?
- Yes. Book both legs together and each leg is confirmed with its own pickup time and meeting point.
- Can I finish my booking later?
- Yes. Your reservation link lets you resume exactly where you left off.
Payment
- When and how do I pay?
- You pay when you book, by card, through our PCI-certified payment processor. Your card details never touch our servers, and there is nothing to settle with the chauffeur on arrival.
- Is the quote final?
- Yes. One fixed price is confirmed before you pay, and it covers the vehicle, chauffeur, fuel, tolls and taxes for the itinerary you booked.
- Is a gratuity included?
- No. Gratuities are not included and are entirely at your discretion.
At the airport
- Where do I meet my chauffeur?
- At the exact meeting point for your terminal, which is sent to you before you travel. Your driver waits there with a tablet showing your name, connected live to our dispatch team.
- What if my flight is delayed?
- We monitor every inbound flight in real time and your pickup moves with your actual arrival. Your chauffeur waits up to 2 hours after landing at no extra charge.
- Will I know who my driver is before pickup?
- Yes. Your chauffeur's details, including their photo, are sent to you before pickup.
- What if I cannot find my driver?
- Call our dispatch team before leaving the terminal — we are reachable around the clock and can put you and your chauffeur in direct contact.
- Do you offer VIP Fast Track through immigration?
- Yes, at Punta Cana (PUJ) and Santo Domingo (SDQ). It can be added to any transfer, and a representative escorts you through the priority lanes before you meet your chauffeur.
On the trip
- Is the vehicle shared with other guests?
- Never. Every Transekur trip is private: the vehicle is exclusively yours, with no shared rides and no stops at other hotels.
- Can we stop on the way?
- Yes, if you ask. An extra stop or a change of destination during the trip depends on the chauffeur's schedule and carries an additional charge, which is quoted to you before it is accepted.
- Do you provide child seats?
- Yes. Child seats are available at US$5.00 per trip and should be requested when you book, with the child's age so the right seat is fitted.
- What is in the vehicle?
- Airport pickups include cold bottled water, soft drinks and cold towels. Return trips include Wi-Fi and complimentary water or soda.
- How much luggage can we bring?
- Each vehicle class lists its passenger and luggage capacity on our fleet page. Declare oversized items — golf bags, surfboards, wheelchairs, instruments — when you book so we assign a vehicle that takes them.
Changes and cancellation
- Can I change my reservation?
- Yes. Send the change as early as you can; changes depend on availability, and if a change alters the vehicle class or the itinerary we quote any price difference before applying it.
- What is your cancellation policy?
- 14 or more days before pickup: Full refund. 13 days to 48 hours before pickup: 50% refund, or a 100% credit valid for one year. Inside 48 hours, or no-show: Non-refundable.
Entry requirements
- Do I need to fill in the electronic entry form?
- Yes. The Dominican Republic requires an electronic entry form (E-Ticket) for arrival and departure, completed online before you travel. You receive a QR code to show at the airport.
- Do I need a passport or a tourist card?
- A valid passport is required. Depending on your nationality a tourist card may also be needed; it can be purchased online in advance or on arrival. Check the requirement for your own passport before travelling — we cannot advise on immigration matters.
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One fixed price, confirmed before you pay, with your flight monitored from the moment you book.
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