Booking and cancellation policies
These are the official terms that apply to your booking with Transekur: cancellations, airport waiting time, flight monitoring and child seats.
Cancellation policy
14 or more days before pickup
Full refund.
13 days to 48 hours before pickup
50% refund, or a 100% credit valid for one year.
Inside 48 hours, or no-show
Non-refundable.
Full refund 14+ days · 50% or a 1-year credit between 13 days and 48 hours · no refund inside 48 hours.
Waiting time, flights and child seats
- Free airport waiting for 2 hours after landing, at no extra charge.
- Flight monitoring: we track your inbound flight and move the pickup to your actual arrival.
- Child seats available at US$5.00 per trip.
Transekur operates under INTRANT Operating License SAV-LL 002-2025 (amended by Resolution SAV-LL-004-2026) for chauffeur-driven luxury vehicle and limousine service, issued to TRANSEKUR GLOBAL, S.R.L. · RNC 1-30-92640-9, valid through January 24, 2030.
Questions about our policies
- What is the cancellation policy?
- Full refund 14 or more days before pickup. Between 13 days and 48 hours before pickup, a 50% refund or a 100% credit valid for one year. Inside 48 hours, or a no-show, is non-refundable.
- How long does my chauffeur wait at the airport?
- Up to 2 hours after landing, at no extra charge, because we monitor your inbound flight.
- How much is a child seat?
- US$5.00 per trip. Request it when you book and tell us the child's age.
