Since 2012
The Transekur Care Standard
The people, vehicle checks, journey controls and human support behind every Transekur trip.
The Transekur Care Standard is how we turn a reservation into a prepared journey. Before pickup, the trip details, passenger requirements and assigned vehicle are checked against your reservation. During the journey, a chauffeur trained to our written standard drives a vehicle that was inspected that day, while our operations team follows the trip. Afterwards, a documented process handles anything left behind or anything that did not go to plan.
Member — AHRB
Where the name comes from
Transekur began in June 2012 as a contraction of transporte seguro — safe transport. The first vehicle was a single Chevrolet Suburban, and the idea was that a premium ride is first a prepared one: trained bilingual chauffeurs, modern vehicles, Wi-Fi and drinks on board, and a written procedure for every step.
That procedure is now an operating manual every chauffeur is trained on, including the additional chauffeurs we hire directly for large events. We were named one of Forbes' 30 Business Promises of the Dominican Republic in 2015 and have held the Tripadvisor Travelers' Choice award every year since 2016. Travelers rank Transekur #1 for transportation in the Dominican Republic on Tripadvisor.
Five things we control on every journey
Each one answers a question travellers ask us before they book. The answers come from our operating manual, not from a slogan.
- 01
Prepared people
Who is driving me?
Licensed and experienced
Every chauffeur holds a current professional driving licence, verified at random, and joined us with at least three years of driving and customer-service experience.
Trained to a written standard
Induction, road-regulation training and our operating manual come before the first assignment. The same manual applies to the additional chauffeurs we hire directly for large events.
Conduct on duty
Seat belt on, phone off while driving, no alcohol or controlled substances at work, and company speed limits below the legal highway limit — backed by GPS alerts and a disciplinary policy.
Identified and discreet
Uniformed, wearing a visible company ID, and greeting you by name — with your name displayed — at every pickup. What is said or seen in the vehicle stays there.
- 02
Service-ready vehicles
Was the vehicle checked?
Inspected the day you travel
Before a vehicle leaves the base, the chauffeur and an operations auxiliary inspect it together. A written inspection follows every week, and the vehicle is checked again when it returns.
What the checklist covers
Tyres, air conditioning, lights, seat belts and fluids; the safety kit — extinguisher, warning triangle, first-aid kit, spare wheel and jack; registration, insurance and the operating licence on board; a charged tablet and Wi-Fi device.
Matched to your party
The vehicle is assigned to the passenger and luggage count on your reservation. If the assignment and the reservation do not match at dispatch, the vehicle is changed before it leaves.
Clean and cooled
The interior is reconditioned between services, no air fresheners or perfumes are used, and the cabin is cooled before you board.
- 03
Journey control
Is anyone watching the plan?
Read before you travel
Operations reviews every reservation on the day of service and prepares the amenities, child seats and special requirements noted on it.
Flight-aware pickup
Your inbound flight is monitored, your pickup follows your real arrival, and your chauffeur waits up to 2 hours after landing at no extra charge. You receive your chauffeur's details, including their photo, before pickup.
Met at the airport
Your chauffeur is at the meeting point before your scheduled time, with your name displayed. At Punta Cana's Terminal B, an airport representative at the Transekur counter confirms your flight and identity, gives you your chauffeur's details and walks you to the vehicle.
Followed by dispatch
An operations supervisor monitors every service by GPS in real time; the complete route stays on record and can be reviewed up to a year later. Unplanned stops, detours or delays are reported to dispatch as they happen.
If your chauffeur changes
When an assigned chauffeur has to be replaced, you are told before pickup, with the new chauffeur's name and phone, and the new chauffeur is briefed on your trip.
- 04
Passenger-specific care
Will my actual needs be handled?
Children
Infant, toddler and booster seats are requested when you book, fitted in the rear seats, checked by the chauffeur before departure, and inspected and cleaned after every use. Parents can direct where the seat goes.
Reduced mobility
Tell us when booking: your chauffeur helps with your luggage from the meeting point, helps you board and alight, and seats you nearest the exit; at Punta Cana's Terminal B our representative assists you from the counter.
Luggage and belongings
Sized to your party in advance, handled with care, and covered by an umbrella in the rain. Pets travel in a ventilated carrier secured in the luggage area.
On board
Every trip, arrival or return, includes cold bottled water, soft drinks, Wi-Fi and USB charging. The radio stays off unless you ask, and the air conditioning is set to your preference.
- 05
Accountability and recovery
What happens if something goes wrong?
A licensed, insured operator
Transekur holds an INTRANT operating licence for chauffeur-driven luxury vehicle service, carries commercial passenger liability insurance and is a member of the Asociación de Hoteles de La Romana y Bayahibe.
Breakdowns
The chauffeur reports to dispatch at once; the fault is fixed on the spot or a replacement vehicle is sent — one of ours or, exceptionally, a vetted partner's, and you are told which before it arrives — and you have the onboard amenities while you wait.
Accidents
Authorities and medical assistance are called first, the operations supervisor is informed, and every accident is investigated for its root cause. The corrective measures are shared with every chauffeur.
Lost property
At drop-off the chauffeur checks the vehicle with you before saying goodbye. Anything found later goes through a documented lost-property process and is returned through your hotel, the airline or directly to you.
Before, during and after
- 01
Before pickup
We check the reservation details, passenger requirements and vehicle assignment, inspect the vehicle, and send you the information you need to meet the service.
- 02
During the journey
The chauffeur follows the service and driving standards in force for the assignment while dispatch follows the trip and supports any change.
- 03
After drop-off
The service closes with a vehicle check, a lost-property sweep and a documented route for follow-up.
Licensed, insured, regulated
Ground transport in the Dominican Republic is regulated by INTRANT. These are the records behind Transekur's operation — and you can check any operator's the same way.
INTRANT operating licence
Licensed by INTRANT for chauffeur-driven luxury vehicle service, issued by the Instituto Nacional de Tránsito y Transporte Terrestre (INTRANT). INTRANT Operating License SAV-LL 002-2025 (amended by Resolution SAV-LL-004-2026) — valid through January 2030.
Commercial insurance
We carry commercial passenger liability insurance, so every passenger travels covered on every trip.
Hotel association member
Member of the Asociación de Hoteles de La Romana y Bayahibe, working alongside the region's hotels.
Duty of care for travel managers, family offices and aviation brokers
Corporate travel programmes and private-aviation brokers work through a checklist before they put a principal in a vehicle abroad. This is how Transekur answers it. Every line is a documented practice, and the documents behind it are available to contracted clients.
Vetted before hiring
Every chauffeur presents a certificate of no criminal record — the papel de buena conducta issued by the Procuraduría General de la República — before hiring, holds a current category-02 professional licence and has at least three years of driving and customer-service experience.
Screened during employment
Drug screening at hiring and at random throughout the year, plus periodic medical checks. Induction, road-regulation training and the operating manual come before the first assignment.
Bound to confidentiality
Every chauffeur signs a non-disclosure agreement. Nothing seen or heard in the vehicle is repeated, and our vehicles carry no dashcams — a deliberate choice for passenger privacy.
Tracked twice, in real time
An operations supervisor follows every journey live through two independent GPS sources: the vehicle's own tracker and the chauffeur's phone. Company speed limits sit below the legal limit for each vehicle class and raise an alert when exceeded; the full route is recorded and can be reviewed up to a year later.
Itineraries on a need-to-know basis
A passenger's name, flight and address are visible only to the people who need them: operations, the sales agent handling the booking, and the assigned chauffeur, who receives the service details the evening before.
Private aviation, FBOs and airport authorities
For private and charter flights we coordinate directly with the FBO operator at each airport, with CESAC, the Dominican airport security corps, and with airport operations, and meet at the landside exit or in the arrivals area as agreed with the handling agent. Our private aviation pages cover Punta Cana (MDPC), La Romana (MDLR), Las Américas (MDSD) and La Isabela (MDJB).
Security escort and armored vehicles on request
For principals who require it, we arrange a security escort or an armored vehicle through associated security companies. We coordinate the service around your itinerary; the security provider delivers it. Quoted per request.
Licensed and insured
Transekur holds an INTRANT operating licence for passenger transport (detailed in the section above) and carries the insurance INTRANT requires of licensed operators, including passenger liability. Certificates and limits are shared with contracted clients.
Documents on request for contracted clients: the INTRANT licence, the insurance certificate, the vehicle inspection record and the GPS route record of a completed journey.
Care that runs on real operations
Technology does not replace care. Our own platform connects your reservation, flight, chauffeur and dispatch team so the plan can follow you when details change — a delayed flight moves your pickup, and your chauffeur's details reach you before you land.
Booking works the same way: one fixed quote confirmed before you pay, PCI-certified card processing so your card details never touch our servers, instant confirmation, and a reservation link that lets you resume if you are interrupted.
What the standard does not promise
No transportation provider can promise a risk-free road. Our commitment is specific: maintain documented standards, prepare the assignment, monitor the journey, and remain accountable when plans change.
Questions about the Care Standard
- What is the Transekur Care Standard?
- It is our operating standard: how every journey is prepared, checked, monitored and supported. The chauffeur's training, the vehicle inspection, the dispatch follow-up and the recovery procedures all come from one written manual.
- How is the vehicle checked before my transfer?
- The chauffeur and an operations auxiliary inspect it together before it leaves the base — tyres, lights, air conditioning, seat belts, safety kit, first-aid kit, documents and connectivity — and a written inspection is completed every week.
- What happens if my flight is late?
- Your inbound flight is monitored and your pickup follows your real arrival, with up to 2 hours of free waiting after landing.
- Will I know who my chauffeur is before pickup?
- Yes. Your chauffeur's details, including their photo, are sent before pickup. If the chauffeur has to change, you are told before pickup with the new name and phone.
- What if something goes wrong on the road?
- For a breakdown, dispatch sends a replacement vehicle if the fault cannot be fixed on the spot — one of ours or, exceptionally, a vetted partner's, and you are told which before it arrives. For an accident, authorities and medical help are called first, and the event is investigated with corrective measures shared with every chauffeur.
- How do I request a child seat?
- Add it when you book, with the child's age and weight. Infant, toddler and booster seats are fitted in the rear seats and checked before departure.
- Do you meet corporate duty-of-care requirements?
- We answer the standard checklist with documented practice: background-checked, drug-screened and NDA-bound chauffeurs; two independent GPS sources on every journey; need-to-know access to itineraries; INTRANT licensing and the insurance it requires; direct coordination with FBO operators and CESAC for private flights; and a security escort or armored vehicle through associated companies on request. Certificates and limits are shared with contracted clients, and a one-page summary for RFP files can be downloaded from this page.
Plan a prepared journey
One fixed quote confirmed before you pay, with your flight monitored from the moment you book.
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