Start with the reviews
Look the company up on independent review platforms and on Google before you book. Read recent reviews, not just the score, and look for detail — real guests mention flight numbers, delays, driver names and what actually happened.
Social media is a surprisingly good signal too. The quality and consistency of what a company publishes usually tracks the quality of the service.
Confirm the licence and insurance
Plenty of operators selling transfers from Punta Cana airport hold a transport licence and full liability insurance. Plenty do not. Anyone can buy a vehicle and put up a booking page that looks the part, so ask directly, and be wary of anyone who deflects.
Prefer companies that own their fleet
Cut out the middleman. A lot of transfer websites are resellers: they take your booking and pass it to whichever local car is available, with no control over the vehicle or the driver. When something goes wrong, they are not the ones who can fix it.
An operator that owns its vehicles and employs its drivers is accountable for both. It also means the vehicle standard is consistent — an important point in a market where unsafe aftermarket fuel conversions still turn up in cheap cars.
Ask your resort
Hotels vet the transport companies they allow onto the property, so the concierge is one of the most reliable sources you have. If a company is on the resort's recommended list, its permits and insurance have generally been checked.
You may pay slightly more than the cheapest quote online. For the trip that carries your family from the airport at the start of a holiday, that is usually a reasonable trade.
How we operate
We own our fleet and employ our drivers, monitor every inbound flight, meet you inside the terminal, and confirm a fixed quote before you pay. Details of the vehicle range are on the fleet page, and our whole approach is set out on why Transekur.
