Common questions
- Is transportation in Punta Cana safe?
- Yes when you book a licensed, insured operator in advance. Transekur holds INTRANT operating licence SAV-LL 002-2025 and carries commercial passenger liability insurance for public passenger service.
- Should I take a taxi at the airport instead?
- You can, but you cannot verify the licence, the insurance or the price in the arrivals hall. A pre-booked private transfer fixes all three before you travel.
- Are your drivers vetted and bilingual?
- Yes. Chauffeurs are vetted, trained and bilingual, and they drive these routes every day.
- What happens if my flight is delayed?
- We monitor every inbound flight and your driver waits up to 2 hours after landing at no extra charge.
- Where does the driver meet me?
- Your driver meets you inside the arrivals hall with a name sign, at the exact meeting point confirmed before you travel, and helps with luggage to the vehicle.
- Can I add a child seat?
- Yes. Child seats are available at US$5.00 per trip — add them when you book so the seat travels with the assigned vehicle.
- What is the cancellation policy?
- Cancellations are 14 or more days before pickup — full refund; 13 days to 48 hours before pickup — 50% refund, or a 100% credit valid for one year; inside 48 hours, or no-show — non-refundable.