Common questions
- Is the transfer private?
- Every Transekur trip is private: the vehicle is yours alone, with no shared rides and no stops at other hotels. The vehicle class is matched to your party size and luggage.
- What happens if my flight is delayed?
- We monitor every inbound flight and your driver waits up to 2 hours after landing at no extra charge.
- Where does the driver meet me?
- Your driver meets you inside the arrivals hall with a name sign, at the exact meeting point confirmed before you travel, and helps with luggage to the vehicle.
- Can I add a child seat?
- Yes. Child seats are available at US$5.00 per trip — add them when you book so the seat travels with the assigned vehicle.
- What is the cancellation policy?
- Cancellations are 14 or more days before pickup — full refund; 13 days to 48 hours before pickup — 50% refund, or a 100% credit valid for one year; inside 48 hours, or no-show — non-refundable.