FAQ

Frequenly Asked Questions

Q. Are prices shown on the website per leg or roundtrip?

Prices shown on the website are shown per leg of the trip. The return trip is the same price as the first one.

Q. Does the service include alcoholic drinks when returning to the airport?

The service only includes water, soft drinks and cold towels on airport pickups. Return trips do include Wi-Fi and complimentary water / soda. You may order drinks by choosing one from our drink menu, and we will gladly include it in any leg of your trip.

Q. During my airport transfer what happens if I wish to make an additional stop between the airport and the hotel?

You may choose to have additional stops during your transfer service. Deviations are charged at a rate of US$20 per stop, if the deviation doesn’t exceed 10 Km from the original intended route. Deviations further than 10 Km from the route will be charged as an additional transfer. Wait times (parked vehicle) are charged at US$30 per hour.

Q. How will I find the driver at the airport?

The driver will meet you at the meet and greet area, after the baggage claim, at any of the international airports int he Dominican Republic. He / she will be holding a sign with your name on it. You may walk to the parking lot with the driver or wait for him / her at the curb to pick up your party and luggage.

Q. Do I need to call and confirm my airport transfer?

Nope. Once you book and you receive our electronic confirmation, the pickups and drop-offs are automatically scheduled in our dispatch system, so there is no need for you to call and reconfirm.

Q. Do you have child seats?

Yes we do, we charge USD$5.00 per trip. Please include them in your “details” section, before you enter your credit card information. Please make sure you include the age and approximate weight of your child.

Q. What if it takes too long in immigration, customs or if my bag is late?

The driver will not leave the airport for up to two hours after your flight has landed. If you have any kind of problem that wont allow you to exit the terminal within two hours after you land, make sure you send one of the people in your party to notify the driver that you will be out shortly.

Q. What if my flight is arrives early, is delayed or cancelled?

We monitor all inbound and outbound flights. We will adjust our dispatch time accordingly in order to be there once you arrive. If your flight is cancelled (by the airline) we will do our best to reschedule your transfer for your new date and time, although we cannot guarantee availability.

Q. What’s your cancellation policy?

Paid reservations are non refundable. Should you decide to cancel your airport transfers, you may choose to set new dates and times for a future trip. Credit is valid up to one year after the original transfer was scheduled and will depend on vehicle availability.

Q. What is the arrival process (immigration and customs) in the Dominican Republic?

  1. Once you land, and if you are not holding a Dominican Republic passport, you will need to purchase a tourist card. This tourist card can be purchased online prior to tour arrival (recommended) or the airport, and it costs $10 U.S. Dollars.
  2. Then you will go through immigration, where you need to have a white immigration form, your passport as well as the tourist card you just purchased.
  3. You will then walk on to baggage claim, get your luggage and go through Customs.
  4. There you have to complete a blue/white form with your general customs declaration.
  5. Once you clear customs, you will go straight out to the curb where our driver will be holding a sign with your name on it.

Q. How do you process credit card payments?

Payments are processed using SSL encryption and your information will be stored in a secure system where your credit card information cannot be seen. Our agents can only see that you have a card on file and the last four digits. No charges can be made to your card unless you confirm the security code, which we do not store.

Q. Are the vehicles owned by your company or by local providers?

All of our vehicles are company-owned. In fact we’re the only online transportation retailer in the Dominican Republic who owns their entire fleet.

Q. How do you track your client’s satisfaction?

We want to hear how we are doing. It is the single most important thing for us that you are completely satisfied with our service. You will receive a short email survey or call after your trip has ended, and we will follow up on each customer’s experience.

We’re here to help 24/7/365:

If  you have any other questions, please feel free to complete the form on the right, Email us at [email protected] or call 1-888-885-8708 from the U.S. and 1-809-333-7999 from the Dominican Republic.